Case Studies

Real Results. Real Clients.

How we have helped organisations across financial services, healthcare, retail, manufacturing and state government transform the systems they run on.

Global Payments & Money Transfer

Worldwide Financial Services Leader, Legacy Migration to Marketing Cloud

Retired a 15-year-old communications platform for a worldwide money transfer business without interrupting a service handling millions of transactions a day. Migrated 6,000 templates into Marketing Cloud and consolidated 20 processes into one source of truth, ahead of deadline.

Marketing CloudJourney BuilderLegacy MigrationReal-Time APIsMulti-Country
60%Fewer Service Calls
35%Faster Decisions
33%More Interactions
Healthcare & Wellness

Multi-Location Wellness Brand, Loyalty and Engagement Platform

Implemented a complete Salesforce loyalty program across 50 plus partner locations, integrating POS systems with Marketing Cloud journeys to drive member retention and reward redemption.

Sales CloudMarketing CloudLoyalty EngineIntegration
10K+Loyalty Members
$2.4MRewards Redeemed
35%Retention Increase
Retail & E-commerce

National Retail Chain, Omni-Channel Service Transformation

Deployed Service Cloud with omni-channel routing, AI powered case classification and a self service Experience Cloud portal, reducing average handle time and lifting CSAT.

Service CloudExperience CloudAgentforceData Cloud
40%Faster Resolution
92%CSAT Score
3 wkTime to Go Live
Financial Services

Regional Bank, Sales Cloud and Pardot Pipeline Acceleration

Redesigned the commercial lending pipeline with Sales Cloud CPQ and Pardot lead nurturing, integrating the core banking system through MuleSoft for real time loan status updates.

Sales CloudPardot and MCAEMuleSoftCPQ
3xPipeline Velocity
28%Win Rate Increase
60%Less Manual Entry
Healthcare

Healthcare System, Data Cloud and Marketing Cloud Integration

Unified patient data across 12 facilities using Data Cloud, then activated it through Marketing Cloud journeys for appointment reminders, wellness campaigns and re-engagement programmes.

Data CloudMarketing CloudHealth CloudIntegration
12Facilities Unified
500KPatient Profiles
45%Re-engagement Rate
Manufacturing

Industrial Manufacturer, AWS Migration and Cost Optimisation

Migrated a legacy on-premise estate to AWS across three waves, rebuilt the landing zone and identity model, then applied a FinOps programme that paid for the migration inside the first year.

AWSLanding ZonesFinOpsDisaster Recovery
3Migration Waves
38%Run-Rate Reduction
99.95%Availability
Public Sector, State Government

State Agency, Integration, RPA and Embedded Technology Staffing

Delivered under our government technology vendorship. Connected six legacy systems through MuleSoft, automated the manual handoffs with UiPath, and embedded vetted staff to run the platform after go live.

MuleSoftUiPathExperience CloudSecurity ReviewPublic Sector
6Systems Connected
1 dayFrom 4 Day Cycle
70%Manual Steps Removed
By the Numbers

Consistency Across the Portfolio

Individual projects vary. These figures hold across the book of work.

0+Projects Delivered Across the Group
0+Certifications
5AppExchange Rating
0%Client Retention

Client names are anonymised pending written approval. Reference calls available on request.

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